1. Refunds for Services:
- Since our services are delivered online (via video or phone consultations), we cannot offer refunds for completed consultations. If you are dissatisfied with the consultation, we encourage you to contact us directly so we can address any concerns or issues.
- If you believe a mistake was made during the consultation or if the service was not provided as described, please contact us within 7 days of your consultation. We will review your case and offer a fair resolution, such as a partial refund, rescheduling, or offering additional support.
2. How to Request a Refund or Return:
To request a refund for services or initiate a return for a product, please contact our customer support team at help@littlepaws.world. Include the following information in your email:
- Your order number or consultation date.
- The reason for the return or refund request.
- Any supporting documentation or details (e.g., photos of a damaged product or feedback about the consultation).
5. Additional Information:
- Refunds will be processed to the original method of payment, and it may take up to 10 business days for the refund to be reflected on your account.
- We reserve the right to refuse a refund or return if the conditions above are not met.
Our goal is to ensure you and your pet receive the best care possible.
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out to us at help@littlepaws.world.
We’re here to assist you!ons related to refunds and returns.
